Refund policy
Return & Refund Policy
We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and accompanied by proof of purchase.
To request a return, please contact us at:
contact.noorliving@gmail.com
Our team will review your request and provide you with the necessary return instructions if your request is approved.
Returns sent without prior authorization will not be accepted.
Damaged Items or Order Issues
Please inspect your order upon arrival and contact us immediately if:
- Your item is defective;
- Your item is damaged;
- You received the wrong item.
We will evaluate the issue and do our best to provide an appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once they have been opened or used.
Items that have been used, damaged after delivery, or returned in a condition that prevents resale are not eligible for a refund.
Gift cards and promotional items are non-refundable.
If you have any questions regarding a specific item, please contact us at:
contact.noorliving@gmail.com
Exchanges
The fastest way to receive a replacement item is to request a return for the original item and place a new order once your return has been approved.
Cancellation & Right of Withdrawal
Customers in the European Union
In accordance with applicable European regulations, customers residing within the European Union have the right to withdraw from their purchase within 14 days of receiving their order without providing any reason.
To qualify, the item must be returned in its original condition, unused, with its original packaging and proof of purchase.
International Customers (United States, United Kingdom, Australia, New Zealand, and other countries)
Customers outside the European Union may request a return within 30 days of receiving their order under our Return Policy.
Items must be returned unused, in their original condition, and accompanied by proof of purchase.
All return requests must first be submitted by contacting our customer support at:
contact.noorliving@gmail.com
Our team will review each request and provide return instructions once the return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at:
contact.noorliving@gmail.com